5 Practical Principals to Guarantee Satisfied Home Service Customers.

You want to start your own home service business? You are worried if your level of service will be professional enough? Are you running a home service business but want to take it to the next level?

Over the last 25 years we have coached over 2000 home services franchisees to deliver professional home services. The systems we built in James Home Services, were based on a strong foundation of practical principals which put the customers needs first.
We grow from my one man band car cleaning business to a nation brand of 400 franchisees servicing $20 million. These are the base foundations that we built our professional home service culture on.

1) Return the Call Within 15 minutes.

I know that you maybe busy cleaning a car ,washing a dog, mowing a lawn , cleaning a house or spraying the cockroaches. Believe me the cockroaches can wait and the lawn isn't going to grow that much in the 15 minutes it takes to return the call to the new client.
Don't let today's "work" get in the way of tomorrows income.

The quick response will deal with the clients needs as they are available to talk to you. The first service provider who returns the call with have a most likely get the quote. The client wants to talk to you now, that is why they rang now!

Be a professional with your telephones procedures.Communicate effectively ,stay focused and receptive. Create the right impression.
Book a time in to do a quote.Never quote over the phone.

2) Always Do a Written Quote.

A written quote is the only way you can guarantee that you and your clients have the same understanding of the services you will deliver. Make sure you are on the same page. Find out your clients want or need.

The more detail in your quote the better value your quote appears.It demonstrates the attention to detail that is the true point of difference between quality service providers and the also rans.

9 times out of 10 when there is a client compliant there will be no written quote. The problems are usually a communication problem that the service provider doing a slack job.

3) Build Rapport with Your Customers.

Take the time to build rapport. Your client has to be comfortable with dealing with your They are trusting you in their home environment, they have to be comfortable with you.

Don't talk to much, you don't need to know about your lasted illness or the bad day your are having. It is not their problem and frankly they don't give a dam, my dear.

4) Turn Up 

This sounds too simple.
But The home service industry is full of Part timers who just don't show unless it suits they.

Turn up, then do what you say you are going to do

I had a mowing bloke who vanished for 4 months over the winter period with not a mention.Then just turned up without warning and mowed the lawn. He then explained that he goes on caravan holidays at that time every year to see his family. That sounds lovely for him, not so good for my lawn.

Book the next job one from this to the next, alternately give your client a booked in spot each week. A professional service provider should be building a strong regular client base. Filling up your business diary is your goal. The consistency gives your clients confidence in the reliability of you service.

5) Always Deliver the Promise

Do what you say you will do. If your are marketing as a professional service, it is vital to always maintain that high professional standards. 

Delivering the promise covers how you present yourself and staff. Uniforms clean and tidy on all staff members.  

Attitudes towards your clients should always be positive and friendly. If you get a compliant then deal with it in the same manner. I have seen great franchisees turn a compliant into a life time client and then others turn minor complaints into legal battles.

Take pride in the services you deliver, It will be reflected to your clients. They will be happy to pay you as their service provider.
Happy clients will also supply you with a never ending referrals .

If you take pride in your services, clients will be happy to pay you.

If you buy into the concept of these base principals you can build a successful business very quickly. These are proven rules that have been used successfully for 20 years.
 Franchisees from many walks of life built great businesses that feed their families and gave them the lifestyles many only dreamed of.
Chase your dream , have a fair dinkum go and take control of your future .

If you want to build your own business without the costs of a franchise system or the risk of shooting in the dark follow our weekly updates. The James Family plan to make available  to the larger audience the principals that took a one man trailer to a national family owned business.

Small business rules.

Robert James